Help center
Frequently asked questions
Quick answers to the questions players ask us most. Can’t find yours? Contact us and we’ll help.
Playing games
Do I need to download anything?
No. Every game runs right in your browser on phones, tablets and computers. Open a game’s page and press Play. On phones the game opens full screen; turn your device if the game asks you to.
Are the games free?
Yes. Every game on GamesYap is free to play, and there is nothing to buy inside the games.
A game won’t load or looks broken. What can I do?
Refresh the page, check your connection and make sure your browser is up to date. If it still doesn’t work, use Report a problem on the game’s page or contact support with the game’s name and your device.
Accounts
Do I need an account to play?
No. Anyone can play without signing in. A free account keeps your points, favorites, cloud saves and recently played games on every device.
How do I create an account?
Choose Sign up and use your email and a password, Google or Sign in with Apple. We ask for your birth year so we can show games that suit your age. You must be 13 or older to create an account.
I forgot my password.
Use Forgot password on the sign-in page. If you signed up with Google or Apple, sign in with the same button again.
Points and rules
How do I collect points?
Points come only from gameplay that our servers check: finishing levels, finishing matches and unlocking achievements. Each game shows a fixed points table on its page, for example “10 points per level, up to 200 per day”.
Can I get points from ads, or buy them?
No. Points never come from watching or clicking ads and can never be bought. Spins, chests and other random rewards never give or change points.
Why are some of my points “held”?
New points can be held for a short time while our fair-play checks run. Your profile shows when they become available.
What isn’t allowed?
Bots, scripts, modified games, exploiting bugs and using more than one account. Points collected this way are removed and the account may be closed. Read the full Points Rules.
Transfer to RevType
What is RevType?
RevType is a separate platform run by the same company as GamesYap. If you have a RevType account, you can move your GamesYap points there.
How do I transfer points?
Open Points, connect your RevType account and choose how many points to transfer. Transfers need a minimum number of available points, have a daily limit and use the rate shown on the Points page. Only points move between the two accounts.
Who can transfer?
Transfers work only where RevType is switched on for your platform, and only for players who meet the age rule (18 or older unless shown otherwise on the Points page).
Ads
Why are there ads?
Ads keep GamesYap free for everyone. They are labelled “Advertisement”, never cover game controls and never appear during active play.
Do I have to watch an ad to keep playing?
No. Some games offer in-game help, such as a retry or an extra life, for watching an ad, but there is always a free option too, such as a free retry after a short wait. Ads never give points.
Age ratings and safety
What do the age ratings mean?
Every game has a rating of 3+, 7+, 12+, 16+ or 18+, set when we review it. Signed-in players only see games that suit their age.
Is GamesYap safe for children?
Children under 13 can play without an account. They see a child-safe catalog and only non-personalized ads. Parents can contact us at any time about a child’s data.
Apps and offline play
Is there an app?
Yes. The GamesYap apps for Android and iOS use the same account and points as the website. You can also add the website to your home screen from your browser’s menu.
Can I play offline?
Games with the Offline badge can be played without a connection in our apps. Points need an internet connection, because our servers check every result.
Privacy and deleting your account
What data do you keep?
Only what we need to run your account, keep your points and protect the service. Our Privacy Policy explains it in detail.
How do I change my cookie and ad choices?
Signed in, open Settings → Privacy choices. Visitors in the EEA, the UK and Switzerland can also use the privacy settings link from our consent message at any time.
How do I delete my account?
Go to Delete account on the website, or Settings → Delete account in the app. This really deletes your account data, including your points.
Still need help?
Send us a message and a real person on our team will reply.